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Privacy Policy


1. Introduction
Eternity Progress Ltd and its affiliate, Your Uni Guide (“we,” “our,” “us”), are committed to protecting your privacy and ensuring the security of the personal data we collect about our customers and users (“you,” “your”).
This privacy policy explains what personal data we collect when you use our website, how we use it, and your rights. When processing your personal data, we act as the data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this policy, please contact us at info@youruniguide.com.

2. What Is Personal Data?

  • Personal Data: Any information that can identify you, directly or indirectly, such as your name or an online identifier.

  • Special Category Personal Data: Sensitive information such as details about your health, racial or ethnic origin, religious beliefs, or sexual orientation.
     

3. Personal Data We Collect
We may collect and process the following types of personal data:

  • Name and job title.

  • Contact details, including email address and phone number.

  • Demographic information, such as postcode, preferences, and interests.

  • Information relevant to surveys, offers, and feedback.
     

4. How and Why We Use Your Personal Data

Purpose and Lawful Basis for Processing

Providing requested services and information. - Article 6(1)(a) – Consent.
Internal record keeping. - Article 6(1)(f) – Legitimate interests in maintaining accurate records.
Improving our services based on feedback. - Article 6(1)(f) – Legitimate interests in enhancing our offerings.
Sending promotional materials and offers. - Article 6(1)(f) – Legitimate interests in marketing. Article 6(1)(a) – Consent.
Conducting market research and customizing services. - Article 6(1)(f) – Legitimate interests in better understanding customer needs. Article 6(1)(a) – Consent.

5. Sharing Your Personal Data
We may share your personal data with the Higher Education Statistics Agency (HESA) in accordance with statutory obligations. HESA uses this data for the purposes outlined in their Student Data Collection Notice (available at: https://www.hesa.ac.uk/about/regulation/data-protection/notices).

6. Data Retention
We retain personal data only as long as necessary to provide services and meet legal obligations. After this, your data will be securely deleted or anonymized.

7. Security of Your Personal Data
We implement appropriate technical and organizational measures to protect your data. This includes:

  • Using secure protocols (e.g., HTTPS).

  • Encouraging users to avoid sharing personal details via unsecured channels.

  • Advising you to log out and close your browser when finished.
     

8. Your Rights
You have the following rights under data protection laws:

  1. Access: Request a copy of your data.

  2. Rectification: Correct incomplete or inaccurate information.

  3. Erasure: Request deletion of your data.

  4. Restriction: Request limited use of your data.

  5. Data Portability: Request transfer of your data to another organization.

  6. Objection: Object to processing based on legitimate interests, including marketing.

  7. Automated Decision-Making: Opt out of decisions made solely through automated processes.

  8. Withdrawal of Consent: Withdraw previously given consent at any time.

To exercise your rights, contact us at info@youruniguide.com.

9. Complaints
If you believe your data has been mishandled, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

  • Online: Contact ICO

  • Telephone: 0303 123 1113
     

10. Contact Us
For questions or concerns about this privacy policy or to exercise your rights, contact us:
Eternity Progress Ltd
Trading Name: Your Uni Guide
Email: info@youruniguide.com
By using our website, you agree to the terms outlined in this privacy policy.

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